Delivery & Return
Free delivery is available on orders over a minimum purchase of AU$150 in Australia and over AU$200 in the US, Canada, the EU, and New Zealand, for hundreds of eligible products.
Choose a specific delivery method that suits you for an additional fee.
Delivery Options Overview
FreedomShop.com.au offers several delivery options to provide you with flexibility and convenience when receiving your purchases. We offer domestic and international standard delivery and express delivery. Additionally, we may offer free shipping on orders over AU$150 within Australia and AU$200 for International orders (US, CA, EU, NZ) or special promotions. We work with trusted carriers to ensure that your items arrive on time and in good condition. You will receive a confirmation email with tracking information once your order has been shipped. If you have any questions or concerns about your delivery, please contact our customer service team for assistance.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
Domestic - Australia
Standard Shipping - Get it in 10-15 working days | |
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Orders over AU$150 | FREE |
Orders under AU$150 | AU$9.95 |
Express Shipping - Get it 3-8 working days | |
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For Next day delivery please contact us |
International - US, CA, EU, NZ
Standard International Shipping | |
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Orders over AU$200 | FREE |
Orders under AU$200 | AU$19.95 |
Express International Shipping | |
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For bulk order shipping please contact us |
Exchange or Return of Goods
We strive to ensure customer satisfaction with all of our products. If you are not completely satisfied with your purchase, we will provide a refund under the following conditions:
- Returns must be made within 30 days of the original purchase date.
- Products must be in their original, unused condition with all original packaging and accessories.
- The customer is responsible for paying the return shipping costs.
- Refunds will be issued for the cost of the product only. Original shipping fees are non-refundable.
Exceptions:
- All sales of products marked as "on sale" or at a discounted price are final and are not eligible for return or refund.
If you receive a damaged or defective product, please contact us immediately to arrange for a replacement.
You can always contact us for any return questions at hi@freedomshop.com.au
Note: This refund policy is subject to change without notice. In the event of a dispute, the decision of our customer service team will be final.
Delivery & Return FAQ
If your order hasn't arrived yet, don't worry! It may take a bit longer than expected due to factors such as shipping carrier delays or customs clearance. You can track your order using the tracking number provided in your shipping confirmation email. If you're still having trouble locating your package, please reach out to our customer support team, and we'll do our best to help you.
As much as we'd love to deliver to you on public holidays, our shipping carriers are closed on those days, and we are unable to process or dispatch orders. Please note that delivery times may also be affected by public holidays, so we recommend placing your order in advance to ensure timely delivery.
We deliver to most postcodes within the countries we serve, but there may be certain areas that are not covered by our shipping partners. To check if we deliver to your postcode, simply enter it at checkout, and our system will let you know if delivery is available. If you have any questions or concerns, please don't hesitate to contact our customer support team, and we'll be happy to help.
It depends on the shipping carrier and the value of the package. Some carriers require a signature upon delivery for security purposes, while others may leave the package at your doorstep if they deem it safe to do so. If you're not available to sign for the package, you may be able to provide special delivery instructions, such as leaving the package with a neighbor or in a secure location. For more information, please check the tracking information provided in your shipping confirmation email, or contact our customer support team.
Our return policy states that returns must be made within 30 days of the original purchase date, products must be in their original, unused condition with all original packaging and accessories, and the customer is responsible for paying the return shipping costs. Refunds will be issued for the cost of the product only, and original shipping fees are non-refundable. Exceptions apply to products marked as "on sale" or at a discounted price, which are final and not eligible for return or refund.
If you receive a damaged or defective product, please contact us immediately to arrange for a replacement.
